Refund & Replacement Policy

Two promises cover every order, and they are deliberately specific.

1. 30-day replacement (drops)

If any delivered review is removed by the platform within 30 days of delivery, we replace it free. Reply to your order confirmation or open a Support message with your order reference — replacements are queued into the next natural delivery window so pacing stays organic.

2. Refund (non-delivery)

If a campaign never starts delivering — no reviews land within 14 days of your order and planning hasn't contacted you about a delay — you are entitled to a full refund of that order. Partial deliveries are refunded pro-rata for the undelivered portion if we cannot complete the package.

What is not covered

• Drops reported after the 30-day window (we may still help — ask).
• Rating movement targets: we deliver review volume and pacing; displayed scores are computed by each platform and depend on your full review history.
• Orders with an incorrect or non-public target link, where we contacted you and received no correction within 14 days.

How to claim

Email the address on your order confirmation or use the Support lane on the contact page with your order reference. Claims are answered within one business day.